Your tasks: Provides competent first level Helpdesk support, advises and supports end-users and business partners in a friendly, customer-oriented manner and maintains a corresponding cooperation and communication style Understands our Case Management tool and logs Hepldesk requests, including claims in English Analyses failures precisely and efficient Takes every necessary step to achieves high system reliability and customer satisfaction, always considering costs Requirements: Degree in electrical, electronic or software engineering (bachelor) or profound knowledge through professional experiences High level experience in trouble shooting comlex machinery Good knowledge in IT networks (Ethernet, Router, Gateway, TCP/IP) Basic Mechanical knowledge is expected Ideally professional education as a technician or engineer Fluency in English Willing to work in shift work Excellent communication and interpersonal skills Readiness for business trips We offer: Full time employment contract Challenging job in a professional and multinational environment Private medical care with family option Multisport card Good atmosphere at work and comfortable working environment Jeżeli jesteś gotowy/wa na podjęcie ciekawej pracy pełnej wyzwań zapraszamy do przesłania CV drogą mailową na adres: rekrutacja@flexlink.co