Helpdesk

Your tasks:
 Provides competent first level Helpdesk support, advises and supports end-users
and business partners in a friendly, customer-oriented manner and maintains a corresponding cooperation and communication style
 Understands our Case Management tool and logs Hepldesk requests, including claims in English
 Analyses failures precisely and efficient
 Takes every necessary step to achieves high system reliability and customer satisfaction, always considering costs
Requirements:
 Degree in electrical, electronic or software engineering (bachelor) or profound knowledge through professional experiences
 High level experience in trouble shooting comlex machinery
 Good knowledge in IT networks (Ethernet, Router, Gateway, TCP/IP)
 Basic Mechanical knowledge is expected
 Ideally professional education as a technician or engineer
 Fluency in English
 Willing to work in shift work
 Excellent communication and interpersonal skills
 Readiness for business trips
We offer:
 Full time employment contract
 Challenging job in a professional and multinational environment
 Private medical care with family option
 Multisport card
 Good atmosphere at work and comfortable working environment
Jeżeli jesteś gotowy/wa na podjęcie ciekawej pracy pełnej wyzwań zapraszamy do przesłania CV drogą mailową na adres: rekrutacja@flexlink.co